Refund Policy for Totality Contracting

Last Updated: January 12, 2026

Introduction

This Refund Policy outlines the terms and conditions under which Totality Contracting ("we," "our," "us," or "Company") may provide refunds for deposits, payments, and services. Because we provide custom contracting services rather than standardized products, our refund policy differs from typical retail refund policies.

Please read this policy carefully before making any payments or entering into a contract with us. By making a payment or signing a contract, you acknowledge that you have read, understood, and agree to this Refund Policy.

Nature of Our Services

Totality Contracting provides custom contracting and construction services. Each project is unique and tailored to the specific requirements of our customers. Unlike retail products, our services involve:

Custom design and planning
Purchase of materials specific to your project
Scheduling of labor and subcontractors
Permits and regulatory compliance
Physical work performed at your property

Due to the custom nature of our work, refunds are handled differently than product-based businesses.

Deposit Refunds

Initial Deposit

When you sign a contract with Totality Contracting, you will typically be required to pay an initial deposit. This deposit is used to:

Reserve our schedule and commitment to your project
Cover initial design, planning, and permitting costs
Purchase materials specific to your project
Secure subcontractors and schedule labor

Deposit Refund Conditions

Before Work Commences:

If you cancel before any work has begun, materials have been ordered, or permits have been filed, you may be eligible for a partial refund of your deposit
A cancellation fee of up to 25% of the deposit may be retained to cover administrative costs, design time, and scheduling commitments
The specific cancellation terms will be outlined in your project contract

After Work Has Commenced:

Once work has begun, materials have been ordered, or permits have been filed, deposits are generally non-refundable
You will be responsible for costs incurred up to the point of cancellation

Right to Cancel Period

In accordance with Pennsylvania consumer protection laws, you may have a right to cancel certain types of contracts within three (3) business days of signing. This "cooling-off period" will be specified in your contract when applicable. If you cancel during this period, you may be entitled to a full refund of any deposits paid, minus any costs already incurred.

Progress Payment Refunds

Payment for Completed Work

Progress payments are made based on work completed at specific project milestones. These payments are non-refundable as they compensate us for:

Labor already performed
Materials already installed
Subcontractor services already rendered
Equipment and tool usage

Unsatisfactory Work

If you are dissatisfied with the quality of work performed, refunds are not automatically provided. Instead, we will:

Investigate your concerns promptly
Work with you to identify specific issues
Take corrective action to remedy any deficiencies in our workmanship
Complete any punch-list items as specified in your contract

Our goal is to ensure your satisfaction through correction and completion of work, rather than through refunds.

Project Cancellation by Customer

Mid-Project Cancellation

If you choose to cancel a project after work has commenced:

You are responsible for payment of all work completed to the date of cancellation
You are responsible for all materials purchased for your project, whether installed or not
You are responsible for any costs incurred for permits, subcontractors, or other third-party expenses
No refund will be provided for payments already made
A final accounting will be prepared showing all costs incurred

Partial Refunds

In rare circumstances, if you have made payments that exceed the value of work completed and costs incurred, we will refund the difference within 30 days of final project accounting.

Project Cancellation by Totality Contracting

Our Right to Cancel

We reserve the right to cancel a project and provide appropriate refunds if:

Site conditions make it impossible to safely or legally complete the work
You breach the terms of the contract (e.g., non-payment, denial of site access)
Circumstances beyond our control make project completion impossible

Refund in Case of Our Cancellation

If we cancel a project for reasons within our control (excluding customer breach), you will receive:

A refund of any payments made that exceed the value of work completed
Credit for any materials that can be returned to suppliers (less restocking fees)
A final accounting within 30 days of cancellation

If we cancel due to your breach of contract, no refund will be provided for payments that equal or are less than the work completed and costs incurred.

Change Orders and Modifications

Scope Changes

If you request changes to the original scope of work:

Additional costs will be documented in a written change order
Payments for change orders are subject to the same refund terms as the original contract
Reductions in scope may result in credits against future payments but will not result in refunds for payments already made

Warranty Work vs. Refunds

Covered Under Warranty

If defects or issues arise that are covered under our workmanship warranty (as specified in your contract), we will:

Repair or correct the defective work at no additional charge
Complete the work to meet the standards specified in the contract

Warranty coverage does not entitle you to a refund but rather to correction of the work.

Not Covered Under Warranty

We are not responsible for refunds related to:

Normal wear and tear
Damage caused by misuse, abuse, or lack of maintenance
Changes in your preferences or design choices after work is completed
Issues arising from conditions beyond our control (e.g., settling, ground movement)
Manufacturer defects in materials (these are covered by manufacturer warranties)

Timeframe for Refund Requests

When to Request a Refund

Any requests for refunds must be made:

In writing via email or certified mail
Within 30 days of the event giving rise to the refund request
With a detailed explanation of the basis for the refund request

Processing Time

If a refund is determined to be appropriate:

We will process the refund within 30 business days of approval
Refunds will be issued via the original payment method when possible
If the original payment method is not available, we will issue a check

Materials and Supplies

Custom Materials

Materials purchased specifically for your project are generally non-refundable because:

They are custom-ordered to your specifications
They may not be returnable to suppliers
They may be subject to restocking fees
They have no use in other projects

Return of Unused Materials

If materials remain unused at project completion or cancellation:

We will attempt to return materials to suppliers where possible
You will receive credit for returned materials, minus any restocking fees (typically 15-25%)
Custom or special-order materials are typically non-returnable

Disputes and Resolution

Good Faith Efforts

Before requesting a refund, we encourage you to:

Communicate your concerns to us directly
Allow us the opportunity to address and correct any issues
Work with us to find a mutually acceptable solution

Dispute Resolution Process

If you believe you are entitled to a refund and we disagree:

Submit your request in writing with supporting documentation
We will review your request and respond within 15 business days
If we cannot reach an agreement, you may pursue resolution through mediation or legal channels as outlined in your contract and our Terms & Conditions

Special Circumstances

Emergency Services

For emergency repair services:

Payments are generally non-refundable once the emergency service has been provided
Our goal is to stabilize and address immediate issues
Follow-up work may be subject to separate contracts and refund terms

Consultation Fees

Design consultation fees, site evaluation fees, and other pre-construction services are non-refundable once the service has been provided.

Exceptions and Limitations

No Refunds For:

Labor costs for work already performed
Materials already installed
Permits and fees paid to third parties
Change of mind after work has commenced
Market fluctuations in material costs
Delays caused by customer actions or site conditions
Design changes after work has begun based on original design

Partial Refunds May Be Available For:

Cancellation before work commences (subject to cancellation fees)
Overpayment relative to work completed
Returned materials (minus restocking fees)
Services not rendered due to our cancellation

Consumer Protection Rights

Nothing in this Refund Policy limits your rights under applicable consumer protection laws, including Pennsylvania's Unfair Trade Practices and Consumer Protection Law. If any provision of this policy conflicts with your legal rights, your legal rights will prevail.

Documentation Requirements

To request a refund, you must provide:

Written request with detailed explanation
Copy of your signed contract
Payment receipts
Documentation supporting your refund claim
Photos or other evidence if applicable

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However, the Refund Policy in effect at the time you sign your contract will govern that specific project.

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Totality Contracting
Lords Valley, PA
Phone: (267) 306-6591
Email: totalitycontracting@gmail.com

Please allow up to 15 business days for a response to refund inquiries.

IMPORTANT LEGAL NOTICE

This Refund Policy is provided as a general template and may not address all legal requirements specific to your situation or jurisdiction. The unique nature of construction and contracting services means that refund situations can be complex and fact-specific. We strongly recommend consulting with a qualified attorney to ensure this policy complies with all applicable federal, state, and local laws, including Pennsylvania consumer protection laws and construction industry regulations. This document should be reviewed and customized by legal counsel before use.